Cancellation and Refund Terms
Pics2Pics · pics2pics.com · Last updated: 6 October 2026
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
Credit packs are digital content and are added to your account immediately when payment is confirmed. There is no subscription, so there is no recurring payment to cancel. Refunds are given in the following cases:
When we refund
- Unused credits, within 14 days: if you haven't spent any credits from the pack, you get the full amount back if you ask within 14 days of purchase.
- Credits not added: if your payment was taken but the credits didn't reach your account within 24 hours, you get a full refund or the credits are added.
- Duplicate payment: if you were charged more than once for the same order, the extra amount is refunded.
- Defective picture: if a picture you unlocked with credits came out wrong (e.g. a duplicated object, a distorted face or hands, a result that doesn't match the scene you chose), you can report it with the "Report a defect" button under My account › My downloads; the credits for that picture are refunded to your account immediately. The refunded picture is removed from your account and kept for our review for 30 days, then deleted. This refund is available once per picture and at most 3 times a month per user; for requests beyond that limit, write to info@pics2pics.com. Before spending credits, you can have scenes redrawn for free with "Redraw" (3 times per picture).
- Picture couldn't be unlocked: if credits were deducted but the watermark-free picture couldn't be downloaded because of a technical error, those credits are returned to your account.
When we don't refund
- Partly or fully used packs.
- Credits added with a coupon or as a gift.
- Not liking a picture that isn't defective (you see the watermarked picture for free before unlocking it).
- Watermark-free pictures deleted because the 30-day storage period ended.
Right of withdrawal and digital content
If you are a consumer, you generally have the right to withdraw from a purchase within 14 days. Credits are digital content: by completing the purchase you expressly ask for them to be added to your account immediately and acknowledge that you lose the right of withdrawal for credits you use (that is, once you unlock and download a watermark-free picture with them). Credits you have not used can be refunded within 14 days of purchase as described in the Cancellation and Refund Terms.
How do I ask for a refund?
Refunds of payments are handled by Paddle, our Merchant of Record: you can request one through the link in your Paddle order receipt or at paddle.net. You can also write to info@pics2pics.com with your account email and the payment date and we will help; we answer within 3 business days.
Approved refunds are returned by Paddle to the original payment method. Depending on your bank it may take 2–10 business days to appear. Credits of a refunded pack are deducted from your account. Defective-picture refunds (above) are given as credits, instantly, on the site.
Seller
- Company: VÜCUT DESTEK SİSTEM MEDİKAL TİCARET LİMİTED ŞİRKETİ (Türkiye)
- Address: Merkez Mah. Abide-i Hürriyet Cad. No: 211 İç Kapı No: 64 Şişli / İstanbul, Türkiye
- Tax office / no: Şişli V.D. 9261011879
- Phone / WhatsApp: +90 532 330 02 93
- Email: info@pics2pics.com
- Website: pics2pics.com